THERE has been so much written
in the past few months about payment protection insurance
it has all become a little confusing. Most of what has
been written has been very negative, indeed dangerously
negative - witch-hunt proportions even in some quarters.
A mortgage magazine even ran a campaign to have single
premium accident, sickness, unemployment banned.
Amid all the chest beating and promotion, some clarity
is desperately needed. Without relevant PPI being offered
to customers, there is an even greater risk of one
of the fundamental objectives of the FSA not being
met - and that is protecting consumer interests.
The PPI witch-hunt has also lumped together mortgage
payment protection insurance and single premium ASU. These products are, of course, all very different.
Most of the Office of Fair Trading's concerns re- volved
around the potential mis-selling of PPI related to
consumer and revolving credit sales, not mortgages.
In November 2005, the FSA published a report detailing
its findings about the sale of PPI. This was backed
up with mystery shopping of various firms involved
in the sale of PPI - that goes beyond mortgages to
other companies that offer revolving lines of credit,
store accounts and unsecured loans. It was much broader
than the mortgage industry alone and, given the mortgage
industry has been regulated by the FSA for some time
now, it has taken a disproportionate amount of flak.
Experience
It does strike me as odd that people who have very
limited experience in the mortgage market - and more
specifically experience in the sub-prime mortgage market
- have been pontificating about the so-called evils
of single premium ASU.
The mortgage industry as a whole needs to assess the
risks and benefits - yes, benefits - of single premium
ASU with calm heads, because things have moved on.
Fact one. Sub-prime clients cancel their
monthly ASU policies. Some major insurers have
even withdrawn the product
from sale because the persistency levels are
so low. That is what sub-prime clients do. It is the
same reason they cancel their life policies. That does
not mean we should stop writing life business because
we would be leaving customers and their families exposed.
There is a fundamental issue here. Why sell a client
a monthly policy when he has a demonstrated history
of not being able to meet his monthly commitments?
And guess what? Fact two: sub-prime clients will cancel
their monthly ASU policy at the time when they need
it the most. The potential ramifications for the IFA/mortgage
broker are dire should he be unable to demonstrate
that he offered his client the option of either monthly
or single premium ASU and it has subsequently gone
pear shaped for his client.
Some brokers detail the costs and benefits of ASU in
the suitability letter and document in that letter
if the client has chosen not to take it up. Some go
even further. For clients who cancel their policies
downstream, some brokers send a disclaimer ensuring
they know what they are cancelling and detail the ramifications
of having no cover.
It is cheaper to do that than risk the potential of
attracting a lawsuit, and worse still drawing bad press
to our business and brand. There is no doubt that single
premium ASU policies have come in for some major flak
because of their poor flexibility and TCF unfriendliness.
Commission
Agreed and rightly so. One of the key issues at play
here is the seemingly large commission payments made
for single premium ASU.
Let us look at that issue in another context. What
if a motor insurer offered a three-year product and
guaranteed not to change price over the term with no
inflationary creep? What if you got a further discount
for paying that policy upfront as a lump sum? Of course,
the selling broker would be paid his share of the total
premium.
Single premium ASU is not really that different; it
is just that a lot of commentators have got all bent
out of shape about the commission payment and not the
cover itself.
This problem has been further magnified by lots of
people throwing their twopence into the ring when,
to be frank, objectivity is needed and recognition
of what has changed. There is a place for single premium
ASU, but not as we used to know it.
What if the mortgage industry had a single premium
ASU product that had the following features:
- provided no quibble pro-rata refunds if it was cancelled;
- where the premium was established using a risk matrix
factoring in age and employment type - similar to the
way life premiums are calculated; - where you can sell
the accident, sickness and unemployment components
independently of one another based on the customers'
individual circumstances; - a product where you can
factor in the client's own savings and existing employer
protection policies to reduce the cost of the policy
in line with risk; - where you can defer the benefit
payments by up to six months and be paid retrospectively
in a lump sum; - where you can change the policy mid-term,
in other words the amount of cover can be increased
or decreased or names on the policy can be changed
without penalty; and - where the true cost including
capitalised interest of the single premium ASU is disclosed
pre purchase - to comply with treating customer fairly
and Insurance Code of Business 5 rules. Indeed, all
the product limitations, pre-existing conditions and
exclusions are disclosed pre-purchase.
What if this product existed and its makers had worked
closely with selected players in the mortgage industry
to ensure all regulatory requirements were met and
exceeded?
Well, I hate to say it but that is the product that
one broker has sold - and the intermediary has their
FSA visits and, as with others, single premium ASU
and its sale processes were heavily scrutinised. No
problems. Perhaps some of the single premium ASU providers
may wish to read the above product features just one
more time.
Protected
Let us look at another angle. Surely lenders, particularly
sub-prime lenders, have a duty of care to ensure that
their clients needs are protected. The stated objective
of many in the mortgage industry is to ensure their
sub-prime clients are "credit cleansed".
So without any cover, they miss a mortgage payment
or two or three and they are stuck with sub-prime rates
for another year or two. All of a sudden that single
premium ASU premium is not looking so expensive.
Things can and do go wrong, and it is our job as qualified
professionals to ensure our clients' needs are protected.
The Association of Mortgage Intermediaries has now
responded to the FSA's request to address its concerns
about PPI and I am sure that will be the start of some
more sanity in the discussions surrounding its sale.
Single premium ASU is not about preying on desperate
clients. One broker has developed a process that is
FSA and TCF compliant and sells products that are appropriate
to individual needs. There is no doubt that the adverse
publicity surrounding PPI sales has eroded not only
consumer confidence but the confidence of IFAs and
mortgage brokers to sell insurance cover that few could
argue against.
Most of all, it is important to note that the industry
has responded and moved on. Some people need to move
with it.